1 It is the intent on of Benington Commercial Ltd, trading as Arrow Insulation (hereinafter referred to as The Company) that all terms of the contract between the Customer
and The Company are contained in this document and specifications (if any) provided to the Customer. lf the Customer requires any changes they should ask for these to be put in writing This should avoid any further problems surrounding what the Company and what The Company is expected to do.

The details of The Company are as follows
Registered Office 38 Totmel Road, Poole Dorset, BH178BX
Trading Address Arrow Insulation, 38 Totmel Road, Poole Dorset, BH178BX
Registered in England No: 09151020
Registered for VAT no XXXXX
Tel 01202 934444
Email. foam@arrowinsulation.co.uk
a) The Company enters into this contract on the basis of our Representatives assessment of your requirements but is conditional upon The Company’s technical survey. In the event of an unsatisfactory survey report we reserve the right to cancel the contract after having given you a full written explanation of the adverse conditions encountered. We will also refund all monies deposited by you. Thereupon this contract will be null and void.
b) Any performance levels quoted by The Company or its representatives are for illustrative purposes only and are based on average not specific performances that could reasonably be expected under typical conditions The Company cannot absolutely guarantee the performance of any of its systems as ultimately the performance of the system is dependent on variable climatic conditions which are beyond the Company's control

2. The Customer shall grant The Company’s representative access to the premises at all reasonable times for the purposes of technical assessment to carry out the works detailed within the contract and any subsequent work if required.

3. The installation is for Loft Insulation Products

4 The installation date on the contract is only an estimate The Company will make all endeavors to carry out the installation on the date provided. However, The Company shall not be liable for any delays in the completion of the works which arise from causes beyond the reasonable control of The Company including but not limited to fire, flood inclement weather, civil disturbances, strike action by others, criminal actions or civil war for planning delays.

5 The Company will when required, undertake to apply on behalf of the customer/client for any necessary consent and/or planning permission the cost of which will be included in the initial contract price. However should the need fort third party approval or planning permission not be disclosed at the point of sale, the Company reserves the right to charge the customer for any additional costs involved in the pursuance of such permission. In the unlikely event that after appeal permission is not granted for the installation to take place then the contract will by necessity be terminated and the deposit refunded less the reasonable costs incurred by the Company in the pursuance of the third party approval/planning permission

6 These written terms and conditions represent the entire agreement between the parties in relation to the provision of services by The Company

7 The Company has quoted its price to the Customer on the basis that full payment will be made when the work is completed. Accordingly, The Company relies on the Customer to pay the whole of the balance when given notice of completion in the event of any a legal defect, the Customer should not be entitled to withhold more than a proportionate amount of the sum due to The Company.

8 The Company’s personnel are authorised to accept card payment. Cash or BACs in favour of Arrow Insulation only

9 All goods remain the property of The Company until all outstanding balances are paid to The Company

10 In the event that payment is still outstanding after 28 days 2% of the outstanding amount will be added monthly or part hereof

11 In the unlikely event of a fault occurring due to faulty materials or workmanship the Customer should contact The Company promptly and we will arrange for the defects to be rectified in line with your statutory rights.
This DOES NOT extend to.
A) Damage or faults due to an accident, misuse or neglect by the Customer.
B) Damage caused by work carried out by persons other than the Company s personnel.

12 Ail manufacturing warranties relating to the product will be passed on to the Customer with 28 days of the installation date.

13 Arrow Insulation are not associated with any government scheme or any governing bodies byway of funding in partnership nor incentivized. We are an independent insulation company called Arrow Insulation.