Privacy Policy

This Privacy Policy describes how Benington Commercial Ltd (trading as Arrow Energy Solutions), located at [insert company address], collects, uses, and protects any personal information that you provide when using this website: https://arrowinsulation.co.uk.

We are committed to safeguarding your privacy. Should we ask you to provide any personal information, you can be assured that it will only be used in accordance with this Privacy Policy.

1. Who We Are

This website is operated by Benington Commercial Ltd, trading as Arrow Energy Solutions. We are the data controller responsible for how your personal data is processed via this site.

2. What Information We Collect

We may collect the following types of personal information:

Name and contact details (e.g. email address, phone number)
Demographic information such as postcode
IP address, browser type, and browsing behaviour (via cookies and analytics tools)
Any information you submit via forms on our website

3. How We Use Your Information

We use the information we collect for:

Responding to enquiries and providing requested services
Internal record keeping and customer management
Improving our website and services
Sending marketing communications, where consent has been given
Fulfilling legal or contractual obligations

4. Legal Basis for Processing

We rely on the following lawful bases to process your personal data:

Consent – for example, when you opt-in to receive marketing emails
Contract – when processing is necessary for a service you have requested
Legitimate interests – such as improving our website or responding to queries
Legal obligation – where required by UK law

5. Cookies & Tracking Technologies

This website uses cookies to enhance your experience and gather usage statistics.

You can choose to accept or decline cookies via the cookie banner when you first visit our site. You may also disable cookies through your browser settings.

We use:

Google Analytics – to analyse how visitors use our site. This uses cookies to collect anonymous information such as the number of visitors, pages viewed, and location.
More info: Google Privacy Policy
Marketing & referral cookies – for tracking performance of any external links or sponsored content
No cookies used by this site store personally identifiable information.

6. Contacting Us

When you contact us via our website forms, phone, or email, you do so voluntarily. Any personal information submitted is used solely to respond to your enquiry or provide a service.

We ensure all data is stored securely and retained only for as long as necessary for its intended purpose or to meet legal obligations.

7. Email Marketing

We may send email marketing communications if:

You have explicitly opted in
You are an existing customer and the content is relevant to previous services
All marketing emails include an unsubscribe link. You can withdraw consent at any time.

We do not sell or share your personal information with third parties for marketing purposes.

8. Third-Party Links

This website may include links to third-party websites or services (e.g. social media platforms, advertisers). We do not control these sites and are not responsible for their privacy practices. Users are advised to read the privacy policies of any external sites they visit.

9. Social Media Use

We may interact with users via platforms such as Facebook, LinkedIn, Instagram, or Twitter. Any communications via social media are subject to the privacy rules of those platforms.

We advise users not to share personal or sensitive information via public social media interactions. For private matters, please contact us directly via email or telephone.

10. Your Data Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent where it was previously given
Object to or restrict how your data is processed
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at:

📧 info@arrowinsulation.co.uk
📞 01329 756935
📬 Unit 3, Concord Park, Concord Way, PO155FG

11. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal or regulatory requirements.

12. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. The latest version will always be available on this page with a revised effective date.

Further Information
UK GDPR Guidance – ICO
PECR – Privacy and Electronic Communications Regulations

Finance your Solar & Insulation

Offset your up front costs by financing your home efficiency upgrades

You can offset your up front costs by financing your home efficiency upgrades. We are an introducer appointed representative of Idea4Finance that can offer loans from 24 companies starting from £1,000 to £25,000.

Benington Commercial Ltd is an introducer appointed representative of Ideal Sales Solutions Ltd T/A Ideal4Finance. Ideal Sales Solutions is a credit broker and not a lender (FRN 703401). Finance available subject to status. The rate offered is always provisional and will depend upon your personal circumstances, the loan amount and term.

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We are an Octopus Trusted Partner, undertaking solar installs on their behalf. Take a look at their offering here:

https://octopus.energy

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Arrow Energy Solutions

Please get in touch with any questions you may have or if you wish to arrange a free inspection and quotation.

Head Office: 01329 756935

Covering:
- Hampshire, Surrey, West Sussex
- Dorset, Wiltshire
- Berkshire, Surrey
- London Regions
info@arrowinsulation.co.uk
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Arrow Insulation

4.9

Based on 50 reviews

Arrow Insulation

4.9

1739525821

Efficient and tidy

1694538162

This company is fantastic from all the staff in the office to the surveyor. Lee and Shawn who did a very good job with the cavity wall insulation, they arrived on time and left our property clean and tidy.

1692891486

Arrow Insulation carried out a free survey using a cavity camera and found I already have good cavity insulation and no work is required. They explained clearly about the insulation I have and that it is common in houses built circa 1993. Very friendly and business like.

1689173486

I'd like to say Arrow Insulation were amazing. Today I had my cavity wall filled, Dan and Frank were very professional, arrived at the scheduled time, polite, clearly explained the process and set expectations. After the insulation everything was clean, clear and tidy. Dan walked around the property with me while we looked at the work carried out and answered any additional questions I had.Thank you so much for both the extraction and insulation teams doing their work to a very high standard. Waiting for it to be winter now to feel the benefits of the cavity wall insulation.I would highly recommend Arrow Insulation to everyone looking at cavity wall insulation. Thank you 🙂

1689173441

1677749427

I used Arrow for both cavity wall extraction and cavity wall insulation. The installation was great, the guys were very fast, turned up on time and the communication was great, they were generally tidy and did a good job. I had a few issues with the extraction because of a surveryor, but the team sorted it out fairly quickly and managed to do the job. I would use them again.

1676980718

Cavity wall insulation. Dan and Frank arrived at the specified time and were very polite and professional. I think it may have been Frank's first day as Dan was clearly in charge and between them they did a fantastic job :). Over and beyond.

1676966421

Cavity wall extraction and installation of bead insulation. Excellent service and whilst an unknown hole in the kitchen wall meant a considerable amount of dust that required 3 hours of cleaning by me this was unforeseen. Looking forward to now seeing the benefits of new wall insulation!

1676631733

Arrow installed cavity wall insulation to our property. They conducted a thorough survey and provided an informative report detailing the work to be done. Their price appeared to be competitive. The installation was brought forward by a week-or-so. The on-site team arrived late, due to weather issues. With work like this you can't really tell whether it has been done properly. However the on-site team were very professional and enthusiastic. They explained what they were doing, appeared knowledgable and tidied up the site afterwards. They were a good advertisement for the company.

1675345074

Frank & Dan came today to carry out our cavity wall insulation, they were both really friendly & courteous throughout. They arrived slightly earlier as I had to leave to do the school run so that was really appreciated. After the work was carried out they cleared everything up & I would highly recommend these 2.The company itself were friendly, professional & quick at responding to queries & booking the appointments. Definitely a company you can trust. Thanks!

1673448603

Would recommend Arrow Insulation for cavity wall insulation Frank and his team were very efficient and cleaned up well. The price was good too £400 cheaper than the Warmer Group.👍

1673426757

Pair of very helpful, polite chaps did our cavity wall insulation. Tidied up nicely after themselves and we can already feel the difference in the house, thank you!

1672336289

Really happy with the service from Arrow insulation, we got our quote and a scheduled date but because of a cancellation the work was done just before Christmas. Both Dan and Frank were very efficient, explained exactly what they were going to do. So glad to have the beads insulation

1671359920

Great service from getting a quote, booking and the installation of cavity wall insulation from Dan and Frank, who made sure no leaks and ensured my tumble dryer outlet worked! Really great company to deal with. Less cost than bigger firms and better service. I’d recommend the insulation they use, really made a difference. House now retains its heat!

1671006244

Great service from Dan and Frank for cavity wall insulation given the freezing conditions.

1668674301

Used Arrow for beads insulation. Cannot fault them, hiccups with vans etc. but they accomodated and squeezed us in to meet deadline. Would highly recommend!

1665823533

Excellent service. Information provided was comprehensive and staff very responsive. Technicians were polite, friendly and efficient. Would highly recommend.

1665304066

Cavity Wall insulation. This is a big decision, with lots of horror stories out there, so I spent almost a year thinking and researching before deciding that EPS bonded beads were the only solution, I'd entertain putting into my cavity walls. I then had to find a company I could trust. There are lots of bad companies out there, with (in my opinion) only a few good ones "locally" that I considered. Arrow seemed to fit the bill with good reviews and prompt responses from Andrew to some of my concerns and awkward questions. Arrow certainly aren't cheap, but I wanted it done right, and Dan & Frank gave me confidence that they'd done a good job on the install. Cement fill to drill holes is a pretty good match and will probably fade in even more over time (already very hard to spot), and having measured temperatures for several weeks prior to install (inside and outside), I can say for sure that there is a real improvement - particularly the internal side of external walls, where the temperatures now match the improved room temperature (rather than one to two degrees C lower than room temperature before the install). I'm happy with my decision, and pleased with the outcome.

1664906555

We used Arrow for cavity wall insulation. It took a bit of time to get a response initially, but once we did we found all staff very pleasant and efficient. Installation was quick and tidy. We can already feelThe difference in the warmth of the house two days on. Would recommend.

1664280627

Andrew and the team at Arrow have been professional from start to finish. We had our existing foam insulation removed, which is a horrible job. The team were hard-working, efficient and, in spite of the inevitable mess, were diligent in clearing up. We also had a new cavity wall insulation refill. Again, the work was carried out to a high standard and the chaps were super. A few days after the work was completed, we realised the loft area was full of foam. Andrew responded immediately, and the team arrived two days later to sort it out. I couldn't ask for more and wouldn't hesitate in recommending Arrow.

1663750208

Used Arrow Insulation for a cavity wall insulation job. Delivery team was professional and friendly. They did a great job on the day. From the quotation to the finish - it was an easy and satisfying experience. Happy to recommend.

1662130004

Just had cavity wall insulation installed at our house. amazing ! the staff were friendly, efficient and did a great job, you can't even see where they drilled the holes in the brickwork. Would definitely recommend this company

1660289713

Arrow insulation fitted cavity wall insulation very efficiently. Staff were very friendly. The were a few minor administrative problems prior to the installation, but that was all sorted promptly. I can confidently recommend Arrow insulation.

1660047732

We used Arrow for a spray foam insulation in our loft. It was an efficient process from start to finish. Andrew and Samantha were friendly and easy to deal with and the job was completed very satisfactorily.

1659947566

Excellent job. Very efficient process throughout. Andrew was quick in responding to any queries and clear in the steps and preparation for cavity insulation. This was important as I needed to pass details to our tenants so involved extra people to coordinate.

1658132585

THERMABEAD CAVITY WALL INSULATIONArrow Insulation’s surveyor Andrew did a very comprehensive survey and explained the whole process very clearly. It was really easy to communicate and deal with Arrow Insulation. I chose them because of their amazing reputation and because they install Thermabeads. Their prices are also very competitive.Our installer was Frank. He’s one of the friendliest and most genuine people that you could ever wish to meet. He was really happy to answer all of my questions and explain the work which he was going to carry out. He did a really thorough job and left everywhere clean and tidy afterwards.I highly recommend Arrow Insulation as a first-class cavity wall insulator. Thank you so much…

1656578156

I agree with other reviewers, this is an excellent company to deal with, a friendly and professional service throughout.They installed bead insulation in an extension and did a really thorough job and answered all my questions.Being for an extension I think some of the companies I contacted thought the job was too small for them and they were really only interested in complete house insulation.Would recommend Arrow to anyone.

1655572421

Frank from Arrow Insulation came and did my cavity wall insulation. Prompt, friendly, knowledgable and I cannot recomend highly enough. Communication with personable Samatha in the office was also very straight forward. A breath of fresh air in the current climate.Mark Ball, Horsham

1655489845

We used Arrow Insulation to provide insulation to the loft space and cavity walls to our home.We found the service to be first rate and all work was completed on the agreed dates with no drama.I would certainly suggest that you should give Arrow Insulation a chance to provide a competitive quote for your Insulation projects.

1655478446

Excellent response from Arrow with both survey and installation of Loft insulation very satisfactory. Many thanks!

1654693838

Excellent service all round. And my house does keep the heat for a lot longer. Thoroughly reccomended.

1652868044

Arrow insulation installed cavity wall insulation at my property. They were very professional and courteous throughout and I'm very satisfied with the work carried out.

1648456300

Thermabead Cavity fill and Knauf loft insulation, a very good service inlcuding removing old foam insulation from the cavity.

1645451955

This was cavity wall insulation - prompt and extensive commnication before amnd after job and job done with minimal fuss.

1645010630

Arrow Insulation was recommended to us as a company who could insulate our loft with spray foam between the roof rafters. Andrew came to look at the space, explaining the benefits of foam versus fibre and provided a very competitive quote. Once accepted, the installation team arrived within a week and were courteous and professional, installing the foam within a morning.We're already noticing the difference between the poorly insulated loft and having the foam. Heating costs dropped straight away and the whole house is warmer. Plus, we can now board the loft space straight onto the joists without needing to raise the floor height to accomodate fibre roll.

1642162988

We used Arrow to provide spray foam insulation to our loft and garage; also cavity wall insulation to the main structure of the house. The house was built in 1939 and had mostly cavity walls but the original ones were uninsulated. The loft had some fibreglass insulation which was not adequate.Arrow, in the shape of Andrew Woodruff, provided a clear and straightforward appraisal of our insulation needs. His report made sense, the proposed actions were proportionate and the price quoted was very reasonable. Certainly much more reasonable than the quote we'd had from another company who came on with the hard sell techniques!The insulation teams came on successive days in early January 2022. They were cheerful, polite and professional, listening carefully to our requirements and making sure we were happy with the job they had done. Already the house feels warmer and our heat pump even more effective. We would thoroughly recommend Arrow to anyone wanting this type of work.

1636890881

Two good guys turned up on time , very clean very quick with a finish on the drill holes that you cannot even find . Great company would recommend to anyone

1635777840

1628757559

Arrow managed the installation of replacement cavity wall and loft insulation for our property. I would strongly recommend ensuring your insulation is up to standard as it is the hidden armour in ensuring your home heat loss is minimised and ultimately this is a real significant frontline, positive activity you can implement for helping to ensure your personal carbon emissions reduction is impactful. Arrow are definitely worth a punt as they and the installers they use are very professional.

1613079245

We've just had the cavity walls of our property insulated with the Thermabead product, taking advantage of the Government's Green Homes Grant.The service and communication provided by Arrow was superb, although it turned out that the actual work was sub-contracted out to a company called Evolve Home Energy Solutions. Once Arrow had done the survey and taken our details the rest was handled by Evolve, including the installation. This wasn't immediately obvious at the time of ordering the insulation, but in the grand scheme of things it didn't really make much difference – it just added an extra link to the communication chain.There was a frustratingly long delay between having the survey carried out (4th November) and the insulation being fitted (10th February), but this was almost entirely due to the speed the Green Homes Grant voucher was issued. It didn't help that Evolve were the ones handling the voucher application as they were very slow to respond to enquiries, unlike Andrew from Arrow who almost always replied to my emails on the same day.Overall Evolve seemed to do a good job of installing the wall insulation (it's hard to see it as it's all inside our walls!) and seemed knowledgeable and experienced in the process. They did a good job of tidying up after themselves too.We're pleased to finally have the extra duvet around our house and wouldn't hesitate to use Andrew and Arrow Insulation for other insulation requirements.

1610735021

Most impressed with everything from the initial contact response, quick quotation, very quick install date, arrived on time, excellent work process, cleaned up afterwards. Highly recommended.

1604328883

these guys did a great job.... turned up early, protected everything in the house with plastic, explained everything, uncovered a few other issues that they addressed.... very pleased

1604149921

Very quick service from start to finish. Had survey on the 16th October all done and dusted by the 24th!Had one hiccup! Van went over drain cover which broke resulting in wheel stuck down the manhole! Quite a feat to get the van out, nobody's fault just one of those things. Andrew reimbursed cost of new manhole cover with no quibble.Big Big difference in warmth in the house. Very pleased would recommend.

1602838533

Prompt response, helpful and left house tidy!

1602604393

Knowledgeable and professional, Andrew took great care to fully investigate our problem and recommend only solutions which made practical and economic sense, and in no way concerned with making a sale, let alone selling us anything unnecessary or inappropriate.

1602143786

Andrew gave me great advice on the phone about a property I am buying. He went the extra mile and looked at some photos on the survey and gave me an email report back on them. Thank you for such a great service.

1590763461

The experience from start to finish was extremely professional. So, from making the initial enquiry, which lead to an on-site visit, within a few days, with the resultant quotation on the same day, added to clear and constructive advice, all of which enabled us to make a reasoned evaluation and decision. After confirming our order, the installation date was quickly arranged and confirmed. The all-important implementation was extremely efficient (the team arrived on time), the site was made ready and the work commenced without major hassle nor inconvenience. The work was completed and the site cleared. The quality of the work is good (as far as we know, as it's only been a week!), but we have sufficient trust and confidence in Andrew and his team, that they all respond if we have any support queries. Highly Recommended!

1580026391

We have recently had the Thermabead Insulation installed in our bungalow. The bungalow was getting cold in the evening when the heating had gone off. We only had the install completed a few days ago but we have noticed a difference already and the house is staying warmer into the evening.The service was excellent, Andrew came and measured and dealt with install and the installers were very tidy and helpful.Thank you Arrow Insulation.

1549099757

This company is outstanding. I made contact with Andrew and discussed our need for Cavity Wall insulation. Our house was surveyed the same day and a cost given. The work was done a few days later by an excellent team. Excellent communication and excellent service. I can't recommend this company enough.

1539363650

The product is amazing. Has made such a difference to my home. Really good customer care and Andrew made sure we were happy and informed before going ahead.

Google Rating

4.9