Home Insulation

Complaints Procedure

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Customer Support

How can we help?

If you have recently had insulation or retrofit works completed by Arrow Energy Solutions and require post-installation support, maintenance, or have a question about your guarantee, please complete our support request form. Our dedicated customer care team will review your details and contact you to resolve your query as quickly as possible.

Head Office: 01329 756935

Covering:

Hampshire, West Sussex
Dorset, Wiltshire, Somerset
Berkshire, Surrey
London Regions & Bristol

info@arrowinsulation.co.uk

Support Request

Dispute Resolution

Complaints Procedure

We pride ourselves on our PAS 2030:23 and TrustMark accreditations. However, if something has gone wrong and you are not completely satisfied with the service or installation you received, we want to know so we can put it right.

Acknowledge

Once we receive your formal complaint, our team will acknowledge receipt and assign a dedicated manager to your case.

Investigate

We will thoroughly investigate the issue, which may involve reviewing installation photos or arranging a site visit.

Resolve

We will propose a clear resolution plan. If you remain unsatisfied, you have access to independent dispute resolution via TrustMark.

Formal Complaints Form